Good afternoon, Han, I am late but still want to express my appreciation to Mullet's, your excellent installation staff and you personally for the outstanding work done.
I appreciated the Mullet representative's depth of knowledge, completeness of answers to all questions, and very good advice at the time when I was considering changing all my windows and sliders with hurricane impact replacements. The PGT Winguard product is beautiful, highly functional, easy to use and offers a high degree of storm and wind protection.
I was impressed that the measurements subsequently made for installation was done twice, to assure a high degree of size accuracy for the replacement product. I also appreciated the detailed explanations that were made about how the product was to be installed and the need in some cases to enhance wooden window frames to assure maximum protection.
It was a long wait for the product to arrive, however we know that the pandemic and production problems were going on all over the world. I would attribute none of the wait to Mullet's. In fact, I want to thank you for keeping me fully informed and answering all my questions during the waiting period.
The installation process was fantastic. As you know we had 2 to 3 installers here for about 9 days. Uniformly, their work was careful and meticulous. Every day, planned work was completed by day's end and we never had an overnight where things were only half done. The crew was also very discrete. They went to pains to contain their work areas and shelter the inside of the house from dust, noise and odors as much as possible. Yet, when we asked questions, the responses were full and pertinent. They cleaned up all work areas thoroughly at the end of each work day.
The finishing team, who came after everything was installed, was likewise excellent. When finished working on woodwork, edges, borders, various adjustments and the like, you would not have known that anything major had taken place here.
In sum, I want to thank you, Han, and the entire Mullet's team. You have an incredibly professional, talented team producing results far exceeding our expectations. I would advise anyone considering installing hurricane impact doors and windows that Mullet's does a fantastic job and has my gratitude. Mullet's earns and deserves the highest recommendation in my view.
Sincerely, David W